The following is a list of typical troubles you may be annoyed of at the  beginning of working with program and their solution as well.

1．Due  to  the  personnel  changed,  fail  to  enter  the  management  program, what will I do?
  Answer:  The  PC  needs  to  be  configured  with  Office2000  or  a  later  version,  and  the  Access  software  at  first.  then  enter  the  attendance  program installing directory, look for the att2000.mdb file, double­click,  and find the ‘userinfo’ list in the appear interface, double­click, to find  ‘securityflags’ field, delete the identifier with the  value as “15” under  this filed.

2．I forget the password of database, how to do?
 Answer: Enter ‘maintenance and setting’ of management program, click  on the “Setting password of database”, then have no need to verify old  password, so can set up new password of database.

3．How to use the business check­in /clock­out?
 Answer:  When  the  employee  need  to  go  out,  the  employee  should  check­out on attendance device. When the employee come back, select  business clock­in.
4.While inquire attendance record, selected the highest department,selected all employee, why cannot see record, but it’s true display  that has been saved to downloading data?

Answer:
(1) It is maybe the data record time expire inquiring range, want to view  the original record , open the attendance database (att2000.mdb), enter  clock­in­out  list,  can  see  all  original  record,  prove  that  original  attendance  record  is  in  the  range  which  you  inquire,  specifically  pay  attention year;
(2)  It is  maybe  that add  a  highest department again  after  the  general  company  name  was  canceled,  installing  finish,  the  default  highest  department  general  company  can  not  be  cancel,  but  it  is  able  to  be  modify in the attendance rule.

5．I have assigned shift, why no the result of account and statistics  indicate leave, come late, gone early?
Answer:  First  enter  management  to  check  the  setup  shift,  in  normal  condition  the  name  of  shift  corresponding  time  period  display  that  appear in blue color in right time box, if there isn’t any problem, enter  employee shift list, view the starting date of employee shift, the starting  date is beyond the account and statistics time range, isn’t it?, if it isn’t,  assign shift again, fix new starting date.

6．How to cancel the schedule which have been set up?
Answer:  You  can  add  a  empty  schedule  firstly,  then  use  the  empty  schedule  replace  the  schedule  which  will  be  canceled  in  employee  assignment,  enter  schedule  management  to  cancel  corresponding  schedule, OK.

7．Why the data which is stored record is fewer than loaded down  data while in the process to download all data ? 
Answer: While  loaded  down  and  record,  the  attendance  program  can  determine  loaded  down  record,  the  repeat  record  will  be  cancel  automatically, the stored record will not be store again.

8． Why the loaded record appear, but cannot find it while inquire it?
Answer: Confirm time range you inquire is accord with attendance time  of loaded record, or it’s not. can check attendance record day, month,  year, after loaded down record, or open database (att2000.mdb), enter  check­out/clock­in , can see all origin record, confirm time of attendance  original record is within the range of acquirement, pay attention years  record specifically, some independence equipment set time is not real,  result in attendance record time isn’t correct.

9.Why I attendance normally, but it is show I stay away from work  without leave or good reason?
 Answer: Examine your period time setting first, confirm your attendance  record  is  among  the  range  of  clock­out time,  example,  you  setup  the  clock­out time is from 17: 00 to 18: 00, you clock­out time record is16:  30, so that the record is invalid, system will indicate neglect afternoon  (in  attendance  rule,  no  clock­out  is  neglect);  next,  examine  you  attendance time is correct, or it’s not.

10.  Why  there  are  come  late  and  gone  early  in  the  attendance  account  and  statistics  shift,  but  there  aren’t  their  records  in  inquiring record?  Answer: Please examine the setting of attendance account in attendance  rule, see if ‘on duty clock­in record: come late/gone early’ have beensign or have not, if it has been labeled so that the neglect system will  indicate come late/gone early.

11.  Leaders  of  company  don’t  require  clock­in­out,  but  their  attendance demand account, how do it to set ?
Answer:
(1) Enter attendance setting under employee maintenance, cancel valid  attendance;
(2)  Set  up  a  period  time  of  unnecessary  to  clock­in­out,  produce  a  schedule, the schedule is used to account with employee. OK

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IF YOU ACCEPT the terms of this Agreement:

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The  software  provides  a  software  version  upgrade  function.  This  function  can  be  a  timely  examination  of  the  software  version,  and  update.

The specific steps are as follows
1. On the Regular pagination of System Options, setting the Update  URL  as  http://cn.zksoftware.com:82/update/ZKTime5.inf .  Show  as  below:

2. After complete set, click “OK” button to save. Click the Check New  Version sub­item under the Help menu, will connecting to the updated  server, and then search whether have new version. If have new version,  it will display on the window, show as below:

3.  Select  this  update  package,  and  then  click  “Next”  button,  the  following window will popup:

As shown in Figure, displays update process. It’s will take some minutes,  please be patient. After success, the following window will popup:

4. Click “Next (N)” button, close the software and auto update system.  After  update,  click  the  About  sub­-item  under  the  Help  menu.  The  following window wills popup:

As shown in Figure, update successful.

There  are  two  algorithm  versions  to  enroll  the  user  fingerprint  in  employee maintenance: ZkFinger9.0 and ZkFinger10.0.

How to choose ZkFinger9.0 or ZkFinger10.0 
1.  Enroll  with  a  single  color  LCD  fingerprint  sensor,  choose  ZkFinger9.0 algorithm version.
2. Enroll with a TFT fingerprint sensor, you can choose both options.  Each algorithm version provides corresponding FP sensor to enroll.

Note:  View  the  device  algorithm  version  in  the  “system  parameters”.

How to generate ZkFinger10.0 verification license:

If choosing the ZkFinger10.0, you need a license to conduct fingerprint  sensor  enrollment.  Click  on  the  “Registration”  button,  it  will  automatically created “id.txt” file in the software installation directory,  you  need  to  send  this  file  to  our  company  to  get  the  license  file  “zkfinger.lic”, then put the license file in “system32″ folder under the  system disk, such as C: \ WINDOWS \ system32 directory.

When the PC is connected to an 8­inch color­screen device, set the  server  on  the  8­inch color­screen  device  and  connect  the  8­inch  color­screen  device  to  the  Internet.  Start the attendance  management  software on the PC, and the software automatically detects the device  and downloads the photos taken on the device. The detailed operation is  as follows:

1.  Connect  the  PC  and  the  device  to  the  Internet  respectively,  or  ensure that both of them are in the same LAN.

2． Choose Menu > Communication device > Other settings on the  device.  Set the Web  server  to  the  IP  address  of  the  server  where  the  photos will be saved.

3． Open the attendance records on the device (Note: The device must  be configured to take photo of and save the attendance records) and take  photo of the attendance records.

4.  Start  the  attendance  management  software,  choose  Maintenance/Options­>System Options, and select Display Photo in  the Regular pagination.

5．Select Transaction Photo Record of using Http in the Extend Function pagination. Ensure that the port settings are consistent with  Web port settings on the device. Finally, click “OK” button to save, as  shown in the following figure.

6．The attendance management software automatically detects the online device, and displays the latest attendance records and photos in the main interface, as shown in the following figure.

7．You  can  also  query  the  latest  records  and  photos  from  the  attendance  records:  1) Connect  the  device  first,  2)  Download  the  attendance  records,  3)  Open  the attendance records,  4)  Finally  select  Display the images photographed by the device. Then, you can see  the details of each record, including the images. In the image list, you  can click an image to view the enlarged image.

Advanced Export is mainly used in secondary development to transfer  the data in our software. When needs to export the data, choose in here  need to export the data the item and its setting attribution. Single­click  “Advance Export” button on Attendance Record interface, shown as  following figure.

Here we take the Excel table to export as the example, explain advance  export the function.
1.  Choose  Export  file  format  on  the  Export  Type  label  of  Formats  pagination as MS Excel.

2. Set the parameters in the Options pagination. Show as below:

3. Input the filename and choose the saving position.

4. Set the field, the format and so on

 A. Field

Chooses  field  which  want  to  export,  There  are  ten  fields:  DEFAULTDEPID,  Name,  PIN, SSN,  CHECKTIME,  checktype  SENSORID, SSN, wokecode, verifycode, CardNo.
Note: Only the machine have Workcod feature, can choose to export  the workcode field.

 B. Format
Set  export  the  field  form,  there  are  the  Common  format  and  user  self­definite form two formats.

C. Page head and page foot (Header & Footer)
Here may add the page head /foot page for file which Export, input the  explanation writing in the page head/foot, these writing will be able to  display in the start and the ending of exported the file.

D. Caption & Width
There are ten fields which Export: Department, Name, No., Data/Time, Status, Location ID, ID Number, Workcode, Verify Code, CardNo, label  it  with  the  easy  memory  the  title  and  defines  each  field  the  display  width.

E. Excel Options
Set the Fields and Styles to export.

5. Save Export Options
After setting the field, the format and so on, for provide the convenience  to export next time, will be allowed to save this setting in the file, next  time will export this setting instead to set again.

6. Load Export Options
Directly import setting file before save, then was allowed to transfer the  setting before you setup, directly export the data again.

7. Start Export
After  all  options  set  finished.  Click  “Start  Export”  button,  the  following window will popup:

When indicator inform you completes download data, then may confirm  and gets down the data to directly which the examination Export. Show  as below:

Following  take  Attendance  Record  as  example,  explain  to  Export  Data function:

As shown  in  the  above  picture,  click  “Export”  button  to  pop  up  the  following window:

Predefined Item List: The current definition of your choice will be a name, when the next time export will be allowed to directly select and save name but not need to choose the field to export in the left box. Put tick in font of the fields to export. If next time you want to select the same fields to export data, you can input an item name in the box of Predefined Item List, and click ”OK“ to save the selected fields in this item. If you want to call your previous choices, select a name saved in the box of Predefined Item List, and click ”OK“ to enter the following window:

Enter a filename for this file to save in the column of Filename, select  the type to save this file, and then you will export the selected data to  this  file.  You  can  save  a  file  in three formats: Excel  files (Microsoft  Excel File (*.xls), DBF formed database files, right justified text files.

The  Data  sheet  Process  Tool  Bar  contains  the  following  operation  buttons:

In the data sheet, the row marked with  symbol is the current row and  all operations for

he sheet is conducted in the current row.Click button to carry out corresponding operation for the data sheet.First: To move the current row to the first row.Previous: To move the current row one row upward.Next: To move the current row one row downward.
Last: To move the current row to the last row.
Add: To add a new row in which new data can be entered in and the current row is the new row.
Delete: To delete the current row.
Edit: To modify the data in the current row.
Save: To save the data after edition or in the newly added row.
Cancel: To cancel the result of adding a new row or editing the data. Under the status of adding or editing, the result of moving data will be automatically saved.
In the data sheet, click on the row to select it, and select multiple rows by pressing ”Ctrl” and clicking at the same time when possible. The selected rows will change to blue.

Click the department box to extend the tree­type framework, and select  the department where the employee is, then click the employee box to  extend the drop­down list box and select the employee.

The option box of Department is like this

With the mouse left­click the department name, Wait for the department  name to change blue. It shows chooses successfully.

Choice department employees

Single­click  department,  open  a  drag­down  box,  chooses  department  which the employee is at, then single­click the employee box